Laius Entertainment operates the store at store.laiusentertainment.com. This Refund and Cancellation Policy governs all purchases made through our online store.
1. Policy Overview: All Sales Are Final
Due to the nature of our products, which are digital goods (in-game ranks and items) delivered immediately upon successful payment, we do not offer refunds, returns, or exchanges.
By completing a purchase, you acknowledge and agree that:
- You are purchasing a license to use a digital item.
- The item is provided immediately.
- You expressly waive your right to a cooling-off period under the UK Consumer Rights Act 2015 and other distance selling regulations.
2. No Chargebacks
Initiating a chargeback or payment dispute with your bank, card issuer, or Stripe for a valid purchase is considered a violation of our Terms of Service. If a chargeback is received:
- Your account will be immediately suspended.
- You will lose access to all purchased items and ranks.
- You may be permanently banned from all Laius Entertainment services, including our Roblox games.
3. Revocation for Misuse
We reserve the right to revoke access to any purchased rank or item without refund if:
- You violate our Community Standards (e.g., exploiting, harassment).
- You violate internal staff guidelines or team handbooks if you are a staff member.
- The purchase was made fraudulently.
- You abuse the payment system.
4. Technical Issues
Use of our digital goods requires a stable internet connection and a valid Roblox account. We are not responsible for your inability to access the content due to your own hardware, software, or network failures, or for downtime of the Roblox platform itself.
If you have successfully paid but did not receive your rank due to a technical error on our end, please contact support immediately.
5. Contact for Payment Issues
If you encounter any problems with a transaction, do not contact your bank first. Please contact our support team, and we will work to ensure you receive the items you purchased.
- Email: legal@laiusentertainment.com